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WAMSOFT

Return & Refund Policy

Last updated: July 2026

30-Day Return Policy

We want you to love your WAMSOFT purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you are not completely satisfied, you may return your order for a full refund.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unused and unworn
  • In the original packaging with all tags attached
  • Accompanied by the receipt or proof of purchase

Non-Returnable Items

Certain types of items cannot be returned:

  • Sale items or clearance items
  • Gift cards
  • Items that have been used, washed, or damaged by the customer
  • Items returned without prior authorization

Please get in touch if you have questions or concerns about your specific item.

How to Initiate a Return

Returns must be authorized before shipping items back. Items sent without first requesting a return will not be accepted.

  1. Contact us at returns@wamsoft.shop with your order number and reason for return
  2. We will provide you with a return authorization number and shipping instructions
  3. Ship the item to the following address:
    3903 Sycamore Ave, Pasadena, CA 91107
  4. Use a trackable shipping method and keep your tracking number
  5. Once we receive and inspect the item, we will process your refund

You can always contact us for any return question at returns@wamsoft.shop.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

  • If approved, you'll be automatically refunded on your original payment method within 10 business days
  • Please remember it can take some time for your bank or credit card company to process and post the refund
  • Original shipping costs are non-refundable

If more than 15 business days have passed since we've approved your return, please contact us at returns@wamsoft.shop.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not offer direct exchanges.

Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us at info@wamsoft.shop with photos of the issue. We will arrange a replacement or refund at no cost to you.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

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